Jess specializes in state Medicaid and human services programs, public sector data, and technology. She has over 30 years of experience in national, state, and local healthcare programs in government, not-for-profit, and corporate settings, including 23 years in civil service.
Examples of her recent client work include the following:
- crafting integrated health and human services eligibility system, and/or Medicaid Management Information System (MMIS) modernization road maps
- assessing technical and operational readiness for large-scale HHS transformations (new state-based exchanges, 1115 waivers, PHE Unwinding, etc.)
- aligning organizational and business transformations with HHS IT modernization efforts
- improving governance and data sharing across agencies and localities to improve health and social determinants of health outcomes
- identifying health and human services enterprise opportunities for collaboration to improve customer experience and reduce duplicative IT investments
She has also worked with health information exchanges on their value and growth strategies and counseled multiple communities and nonprofit organizations on effective, sustainable, and system-level responses to addressing barriers to optimal health.
Jess was named one of the four Most Influential Women in Healthcare IT by HIMSS for 2018. Prior to joining McKinsey, Jess served in the Senior Executive Service, leading data and systems for Medicaid at the Centers for Medicare & Medicaid Services, including authoring major policies governing billions of dollars in annual federal investments in state eligibility, claims processing, data analytics and health information exchange systems, redesigning Medicaid IT to drive more modular systems, and building the flagship national Medicaid data set.