Jason serves clients globally to design and deliver lasting operating model transformations. With more than a decade of experience leading digital, agile, and enterprise transformations, he helps organizations reinvent their operating models to drive sustainable change, stronger performance, and improved speed, customer, and employee outcomes across industries.
Jason has helped organizations respond to industry disruption and technological advancements by reinventing their business models and performance. He focuses on creating environments where individuals and teams can realize their full potential, ensuring that change is both sustainable and meaningful. His work has enhanced customer and employee experience, execution speed, productivity and organizational agility across the telecommunications, financial services, insurance, airline, and other sectors.
Recent examples of his work include:
- leading a multiyear AI modernization program for a North American cable provider, using a bottom-up diagnostic to automate and simplify core processes
- guiding the transformation of multiple banks across geographies by designing and implementing new, more effective ways of working across business and support units
- directing a digital-focused transformation for several telecommunications companies to enhance customer experience and build organizational speed
- redesigning the operating model, structure, and capabilities for multiple insurance companies to drive performance
- leading the redesign of an airline’s operating model to increase its speed and customer-centricity
A recognized thought leader, Jason frequently speaks and writes on the topic of holistic organizational reinvention. Prior to joining McKinsey, Jason held several CxO roles, including running one of the world’s largest customer and network telecom field-force service organizations with over 45,000 people.
