Alex is a senior partner at McKinsey & Company and a global leader of QuantumBlack, AI by McKinsey. In these roles, he helps companies transform by moving digital, data, and AI initiatives from pilot to full-scale adoption. He embeds change management and capability building as core elements of every transformation to ensure sustainable and measurable improvements in growth, productivity, and customer experience.
He has led QuantumBlack’s growth and expansion into a recognized global AI leader, broadening its reach across industries and geographies and shaping its work at the intersection of AI, data engineering, and business transformation.
Alex regularly speaks on technology and AI and has presented at more than 30 conferences. His perspectives have been featured in The Wall Street Journal, The New York Times, Fortune, Forbes, and other leading publications.
With more than 25 years of experience, Alex advises clients on strategy and large-scale enterprise transformations, with deep expertise in service operations, distribution, end-to-end customer journeys, risk and warranty management, marketing, and cost performance.
He holds an MBA from the University of Chicago Booth School of Business and a BS from the University of Illinois at Urbana-Champaign. He serves on the board of trustees of the Shedd Aquarium in Chicago and actively supports the American India Foundation (AIF). He also mentors founders of innovative AI and technology start-ups accepted into the Creative Destruction Lab (CDL) program at the University of Wisconsin–Madison and serves on the Advisory Council for the University of Chicago Booth’s Center for Applied AI (CAAI), supporting research at the intersection of AI and the social sciences.
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“Getting to know—and manage—your biggest AI risks,” McKinsey & Company, May 2021
“The future of insurance claims,” McKinsey & Company, October 2019
“What is a customer journey?,” McKinsey & Company, October 2019
“From touchpoints to journeys: Seeing the world as customers do,” McKinsey & Company, March 2016
Podcast
“Podcast: Rethinking customer journeys with the next-generation operating model,” McKinsey & Company, January 2018
Published work
“The state of AI in 2025: Agents, innovation, and transformation,” McKinsey & Company, November 2025
“The change agent: Goals, decisions, and implications for CEOs in the agentic age,” McKinsey & Company, October 2025
“The next innovation revolution—powered by AI,” McKinsey & Company, June 2025
“The state of AI: How organizations are rewiring to capture value,” McKinsey & Company, March 2025
“A data leader’s operating guide to scaling gen AI,” McKinsey & Company, September 2024
“The state of AI in early 2024: Gen AI adoption spikes and starts to generate value,” McKinsey & Company, May 2024
“Getting it right: MLOps in energy and materials,” McKinsey & Company, May 2024
“Strategic alliances for gen AI: How to build them and make them work,” McKinsey & Company, May 2024
“A generative AI reset: Rewiring to turn potential into value in 2024,” McKinsey & Company, March 2024
“Beyond the hype: Capturing the potential of AI and gen AI in TMT,” McKinsey & Company, February 2024
“Don’t wait—create, with generative AI,” McKinsey & Company, August 2023
“The state of AI in 2023: Generative AI’s breakout year,” McKinsey & Company, August 2023
“Rewired to use AI’s superpower,” McKinsey & Company, June 2023
“The economic potential of generative AI: The next productivity frontier,” McKinsey & Company, June 2023
“What every CEO should know about generative AI,” McKinsey & Company, May 2023
“Exploring opportunities in the generative AI value chain,” McKinsey & Cpmpany, April 2023
“Digital transformations: The five talent factors that matter most,” McKinsey & Company, January 2023
“The future is now: Unlocking the promise of AI in industrials,” McKinsey & Company, December 2022
“The state of AI in 2022—and a half decade in review,” McKinsey & Company, December 2022
“Why businesses need explainable AI—and how to deliver it,” McKinsey & Company, September 2022
“Why digital trust truly matters,” McKinsey & Company, September 2022
“Aon CEO Greg Case: Resilience protects, but it also promotes growth,” McKinsey & Company, April 2022
“The state of AI in 2021,” McKinsey & Company, December 2021
“Six lessons on how to embrace the next-generation operating model,” McKinsey & Company, January 2019
“How to extract maximum value from a zero-based design approach to customer journeys” McKinsey & Company, January 2019
“The next-generation operating model for the digital world,” McKinsey & Company, March 2017
“Transforming operations management for a digital world,” McKinsey & Company, October 2016
Building a culture of continuous improvement in insurance, McKinsey & Company, April 2015
Past experience
Arthur Andersen
Senior Consultant
Education
University of Chicago Booth School of Business
MBA, strategy, finance, and entrepreneurship
University of Illinois Gies College of Business
BS, finance and accounting